FAQs
Frequently Asked Questions
Do you offer discounts for interior designers, architects, or contractors?
Yes! We provide exclusive discounts to professionals in the design industry, including interior designers, architects, and contractors. To qualify, simply email us at service@auroraelogy.com with your credentials (e.g., business license, portfolio, or professional association membership). Once approved, you'll receive a personalized discount code. We also offer volume-based discounts for large orders—contact us for a quote.
How long will it take to receive my order?
We process most orders within 1-3 business days. Shipping typically takes 3-24 business days, depending on your location and any current global events (like holidays or supply chain issues). For faster delivery, select expedited shipping at checkout or contact us at service@auroraelogy.com to discuss options. Track your order status here or check our full shipping policy for details.
What is the warranty on your products?
All our lamps come with a generous 5-year warranty covering defects in materials and workmanship. This includes issues like faulty wiring or LED failures, but excludes normal wear, misuse, or accidental damage. If you encounter a problem, contact us at service@auroraelogy.com with your order details, and we'll guide you through the claim process. See our full warranty policy for more info.
Can I return my order if I'm not satisfied?
Absolutely—your satisfaction is our priority! You can return most items within 30 days of delivery for a full refund or exchange, as long as they're unused and in original packaging. Exceptions include custom orders or clearance items. Shipping costs for returns are on you, but we'll cover them if the item is defective. Start your return here or check our return & refund policy for step-by-step instructions.
Who pays for taxes and duties on international orders?
We've got you covered! For all supported destinations, we handle taxes and duties upfront, so you won't face any surprise fees at delivery. This ensures a hassle-free experience, with no customs hold-ups in your country or state. If your location isn't supported yet, check our shipping policy for alternatives.
Do you ship to my country?
We currently ship to the following countries: List top ones, e.g., USA, Canada, UK, Australia, Germany, and more—full list here. If your country isn't listed, email us at service@auroraelogy.com, and we'll explore options or notify you when we expand. Shipping rates and times vary by location—details in our shipping policy.
How can I track my order?
Once your order ships, we'll email you a tracking number and link. You can also view real-time updates anytime via your account's order status page. If you need help or haven't received an update, reach out to us at service@auroraelogy.com—we're here to ensure your package arrives safely.