Frequently Asked Questions

Would you give extra discounts to interior designers?
Yes, we offer discounts to members of the industry such as designers, architects and contractors as long as they present the proper credentials and are approved. In addition, we can offer special discounts for large volume orders.

When will i receive my order after the purchase?
Please read our shipping policy carefully and be patient with any additional delays in current situations. Typically, our orders are processed in 1-3 business days and may take 3-24 business days to ship. If you would like to receive it sooner, feel free to contact us to expedite the shipment.

What is the warranty period of your product?
We will provide a 5-year warranty.

Can i return if i am unsatisfied with the item of my order?
Please refer to our return & refund policy first. It is listed clearly regarding the acceptable and exceptional conditions.

Who will pay the taxes or duties?
Charge of these charges and taxes is the responsibility of the buyer and will not be covered by us here at Auroraelogy. For further details of charges, please contact your local customs office. 

Do you ship the item to my country?
So far, it is available to ship to some countries as listed in the shipping policy. The supported countries are shown in the link.

How can i track my order?
After the item of your order is shipped, we will send you an email notification and always take care of the shipping process until the package arrives at your doorstep. Please feel free to contact us at service@auroraelogy.com or view tracking information with a tracking number via order status.