Shipping policy
Auroraelogy Shipping Policy
At Auroraelogy, we’re committed to making your shopping experience seamless and delightful. Our shipping policy is designed to be transparent, reliable, and customer-focused, ensuring your interior lighting solutions arrive promptly and in perfect condition. Whether you’re shopping from North America, Europe, or Asia & Oceania, we offer dependable shipping options tailored to your needs. For any questions or special requests, our dedicated support team is here to assist at service@auroraelogy.com or +1 310-497-1100.
Supported Shipping Destinations
We proudly ship to the following regions and countries:
|
Region |
Countries |
|---|---|
|
North America |
United States, Canada, Mexico |
|
Europe |
Denmark, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, United Kingdom |
|
Asia & Oceania |
Australia, Hong Kong, Israel, New Zealand, Kuwait, Saudi Arabia, United Arab Emirates |
Notes:
- Shipping is available to Hawaii, Alaska, and Puerto Rico.
- We currently do not ship to PO Box or APO addresses.
- If your location isn’t listed, please contact us at service@auroraelogy.com to explore available options.
Shipping Fees
We’re thrilled to offer free shipping on all orders over $500, making it easier for you to bring Auroraelogy’s lighting solutions to your space. For orders under $500, a flat shipping fee of $40 per order applies across all supported regions and countries.
Standard Delivery Times
Orders are processed and shipped from our warehouse within 1-3 business days of your purchase. Estimated transit times vary by region, as outlined below:
|
Country/Region |
Transit Time |
Shipping Methods |
|---|---|---|
|
United States, Canada, Mexico |
10-24 business days |
Ocean Shipping, FedEx, UPS, DHL |
|
Denmark, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands |
4-11 business days |
FedEx, UPS, DHL |
|
Norway, Poland, Portugal, Romania, Sweden, Switzerland, United Kingdom |
4-10 business days |
FedEx, UPS, DHL |
|
Hong Kong |
3-7 business days |
FedEx, UPS, DHL |
|
Australia, New Zealand |
4-10 business days |
FedEx, UPS, DHL |
|
Israel, Kuwait, Saudi Arabia, United Arab Emirates |
4-8 business days |
FedEx, UPS, DHL |
Note: Delivery times are estimates and may vary due to factors like customs processing or local logistics. We strive to ensure timely delivery and keep you informed every step of the way.
Expedited Shipping
Need your order sooner? We offer expedited shipping on most items, with delivery typically within 2-5 business days via trusted carriers like DHL, FedEx, or UPS. To request expedited shipping:
- Contact us at service@auroraelogy.com before or after placing your order.
- We’ll provide a personalized quote and invoice with expedited shipping rates and details.
Our team will prioritize your order to ensure it reaches you as quickly as possible.
Taxes & Duties
Taxes and duties are covered by us for all supported shipping destinations, so you won't have to worry about any additional fees. These charges will be handled on our end, ensuring a smooth delivery without surprises at customs in your destination country or state.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email from service@auroraelogy.com with a tracking number. This allows you to monitor your package’s progress in real-time. If you don’t receive your tracking information or have questions about your order status, contact us, and we’ll assist promptly.
Why Choose Auroraelogy?
- Free Shipping on Orders Over $500: Affordable and convenient delivery for larger orders.
- Global Reach: Reliable shipping to multiple regions with trusted carriers.
- Transparent Timelines: Clear delivery estimates and tracking keep you informed.
- Dedicated Support: Our team is here to assist with any shipping needs or inquiries.
Thank you for choosing Auroraelogy. We’re committed to delivering exceptional lighting solutions and a seamless shopping experience.
Contact Us
For any questions or assistance, our support team is ready to help:
- Email: service@auroraelogy.com
- Phone: +1 310-497-1100
We’re here to ensure your Auroraelogy experience is nothing short of exceptional.