Refund policy

Auroraelogy Return and Refund Policy

At Auroraelogy, your satisfaction is our top priority. We’re committed to providing exceptional interior lighting solutions and a seamless shopping experience. Our customer-friendly return and refund policy ensures you can shop with confidence. Whether you need to return an item, exchange a defective product, or cancel an order, our dedicated support team is here to assist. Contact us at service@auroraelogy.com or +1 310-497-1100 with any questions.

Policy at a Glance

Concern	Our Promise to You
Return Window	30 calendar days from delivery
Item Condition	Must be unused, uninstalled, and in original packaging with all tags attached
Restocking Fees	None – we ensure a fair and transparent return process
Return Shipping	You cover costs for change-of-mind returns; we cover costs for defective or incorrect items
Refund Method	Full refund to your original payment method within 1-4 business days
Exchanges	Available for defective or incorrect items; we cover replacement shipping costs
Cancellations	Supported within 2 business days of purchase, if not yet shipped

Return Policy

We offer a 30-day return window from the date you receive your order for most items. To be eligible, your item must:

Be unused and in the same condition as received
Be in its original packaging with all tags attached
Not have been installed, assembled, or altered

Non-Returnable Items

To maintain quality and fairness, the following items are not eligible for return:

Items received more than 30 days ago
Products marked as “non-returnable” on the product page or at checkout
Customized, made-to-order, or special-order items
Products that have been installed or assembled
Products with unwrapped crystals (if applicable)
Light bulbs
Large quantities of the same product (4 or more)
Items in transit
Products not purchased from Auroraelogy
Items valued over $1,500 with damage or missing parts, without proof from local logistics
Orders placed maliciously or incorrectly due to customer error

To initiate a return, email us at service@auroraelogy.com with your order number and reason for return. Our team will respond within 1-2 business days with detailed instructions and a return address. Please include your receipt or proof of purchase with your return.

Return Shipping

For change-of-mind returns, you are responsible for return shipping costs using a trackable carrier. For defective or incorrect items, we provide a prepaid return label at no cost to you. After your return is authorized, we’ll email you the specific return address. Please share the tracking number with us to ensure we can monitor the package’s progress and process your refund promptly.

Damaged or Defective Items

We take every precaution to ensure your lighting arrives in perfect condition, but transit issues can occur. If you receive a damaged or defective item, please:

Contact us within 48 hours of delivery at service@auroraelogy.com.
Provide your order number and clear photos of the damage or defect.

Our Commitment: We’ll arrange a free replacement or refund within 48 hours of confirmation, with return shipping costs covered by us. We recommend working with a licensed electrician to inspect and test items before installation to identify any issues early.

Note: We are not responsible for labor costs or project delays resulting from defective or incorrect items.

Refunds

Once we receive and inspect your return, we’ll notify you via email within 1-2 business days regarding the approval or rejection of your refund request. If approved, your refund will be processed within 1-4 business days to your original payment method. We do not charge restocking fees, ensuring a cost-effective process.

Non-Refundable Items

The following are non-refundable:

Items marked as final sale or “non-returnable”
Customized or made-to-order items
Orders correctly delivered to the provided shipping address (based on courier proof of delivery, unless substantial evidence proves otherwise)
Expedited shipping fees
Tipping fees from the original order
Severely damaged items without prior notification and proof

Late or Missing Refunds

If you haven’t received your refund within 5 business days of approval:

Check your bank account or payment method.
Contact your credit card company or bank, as processing times may vary.
Reach out to us at service@auroraelogy.com for assistance.

Exchanges

For defective or incorrect items, we offer exchanges with free replacement shipping. To request an exchange, contact us at service@auroraelogy.com within 30 days of delivery. You may be responsible for return shipping costs, but we’ll cover the cost of shipping the replacement. For non-defective items, we recommend returning the item and placing a new order for the desired product to ensure the fastest resolution.

Cancellations

Cancellations are supported within 2 business days of purchase, provided the order has not yet shipped. To cancel, email us at service@auroraelogy.com with your order number. We’ll confirm the cancellation status within 12 hours. Once an order is in transit, cancellation is not possible. Changes in delivery time or shipment status are not grounds for cancellation.

Why Choose Auroraelogy?

Customer-First Approach: Our 30-day return policy is designed to make returns easy and stress-free.
No Restocking Fees: We keep returns cost-effective for you.
Dedicated Support: Our team is available via email or phone to guide you through the process.
Transparent Policies: Clear guidelines ensure you know what to expect.

Thank you for choosing Auroraelogy. We’re committed to delivering exceptional lighting solutions and outstanding service.

Return Process Summary

Step	Details
Initiate Return	Email service@auroraelogy.com within 30 days with order number and reason.
Prepare Item	Ensure item is unused, in original packaging, with tags and proof of purchase.
Ship Return	Use a trackable carrier, cover shipping costs (unless defective), and share tracking number.
Inspection	We inspect within 1-2 business days and notify you of refund approval.
Refund/Exchange	Refunds processed in 1-4 business days; replacements shipped free for defective items.

Contact Us

For any questions or assistance, our support team is here to help:

Email: service@auroraelogy.com
Phone: +1 310-497-1100

We’re dedicated to ensuring your shopping experience with Auroraelogy is exceptional.

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